DELPHIQ is hiring for a Tier 2 Service Desk Technician!
We’re seeking experienced professionals who deliver executive-level, white-glove technical support with precision, professionalism, and discretion. This is a full-time position offering comprehensive benefits, ongoing learning opportunities, and a competitive salary commensurate with experience.
At DELPHIQ, we believe in being Guided by Vision. Powered by Intelligence. Our Tier 2 Service Desk Technicians embody that principle every day—providing seamless, concierge-style assistance to senior-level clients and ensuring their technology works flawlessly when it matters most. You’ll troubleshoot complex issues, anticipate needs before they’re voiced, and maintain the kind of trust that only comes from consistent excellence.
About the Role
Handle escalations from Tier 1 and resolve more complex incidents across endpoints, apps, and connectivity.
Perform imaging, configuration, and deployment of laptops, desktops, and mobile devices.
Provide on-site technical support and coordinate with engineering teams.
Maintain accurate asset and service documentation.
Deliver a white-glove experience to executive-level users.
Requirements
Experience: 5+ years advanced support with Windows, macOS, iOS, Android; 5+ years Active Directory; 5+ years Microsoft Windows/Office 365 support.
Remote Connectivity: ≥3 years supporting remote access software and VPN.
Foundations: Intermediate-to-advanced OS knowledge; basic networking/TCP-IP troubleshooting; strong customer service.
Preferred: CompTIA (A+/Net+/Sec+), ITIL Foundation, M365 Certification, related degree.